Ngd9's Privacy Policy — Your data is completely secure

The privacy of the personal information you share with us while using the ngd9 platform is our highest priority. This Privacy Policy explains what data we collect, why we collect it, how it is stored, and whether it is shared with anyone.

By creating an account on ngd9 or downloading the app, you are considered to have agreed to this Privacy Policy. Please read it carefully before you start using the platform.

We collect certain information to improve your experience on the ngd9 platform and ensure a safe environment. The types of data and their purposes are outlined below:

We never store your full payment card number or PIN. All financial transactions are processed through fully encrypted channels.

Ngd9 collects your information through several methods. Each approach is fully transparent and relies on your informed participation:

• Registration Form: Information you provide at the time of account registration is collected directly.
• KYC verification: A copy of your national ID or passport may be collected to verify your identity.
• Transaction Data: Information is automatically recorded with every deposit and withdrawal.
• Cookies and tracking: Cookies are used to enhance your browsing experience.
• Customer support: When you contact the support team, that conversation may be recorded.
• Device Sensors: If you use our mobile app, certain device-related metadata is collected automatically.

Ngd9 uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is needed. The main use cases are:

• Account management and identity verification.
• Securely processing deposit and withdrawal transactions.
• Preventing fraud, money laundering, and other illegal activities.
• Sending relevant bonus and promotional offers (with your consent).
• Improving platform services and enhancing the user experience.
• Complying with legal obligations and meeting regulatory requirements.
• Helping you follow our Responsible Gaming policy.

Ngd9 may share your personal information with third parties in limited, defined circumstances. In every case, your protection remains the top priority:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• KYC service provider: Approved third-party verification services may be used for identity verification.
• Legal authorities: Information may be disclosed to relevant authorities when required by a court order or legitimate investigation.
• Technology Partners: Cloud and security service providers required to operate the platform may access limited data.

All third-party partners are contractually bound to comply with our Privacy Policy and may not use your data for their own commercial purposes.

Ngd9 uses modern, industry-standard security technologies to keep your data safe. Our security framework is outlined below:

• SSL/TLS encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication: 2FA can be enabled on your account for an additional layer of security.
• Regular Security Audits: Our systems are regularly tested by third-party security experts.
• Access controls: Only authorized personnel can access your data, and all access is logged.
• Firewall & DDoS Protection: Advanced cyber attack prevention is in place at the server and network level.

The ngd9 website and app use cookies to enhance your experience. Cookies are small data files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Helps remember your preferences and settings.
• Analytics Cookies: Used to understand how the platform is being used.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Ngd9 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active account data: retained for as long as your account remains active.
• Financial transaction records: a minimum of 5 years, as required by law.
• KYC documents: up to 3 years after account closure.
• Log files & session data: retained for up to 90 days.
• Marketing preferences: until you withdraw your consent.

As an ngd9 user, you have the following rights over your own data:

Ngd9 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store personal information from minors.

If you suspect a minor is using our platform, please notify our support team immediately. We will close that account right away and take steps to delete any collected data.

Ngd9 may update this Privacy Policy from time to time. You will be notified of any significant changes via your registered email or a platform notification.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.